Refund & Returns Policy

Most items on IXOFLORA — including live plants, pots, tools and accessories — can be returned within 7 days of delivery. The return request must be raised from your Orders page within this window; requests raised after 7 days from delivery cannot be accepted.

• The plant or product must be unused and in its original condition.
• Live plants must show no sign of damage caused after delivery.
• Seeds and fertilizers can only be returned if the seal is unopened.

If your order arrives damaged, defective, or different from what you ordered, report it with photos from your Orders page as soon as possible — these cases are prioritized and typically resolved with a replacement or full refund after the seller confirms the issue.

Once a return is picked up and inspected, approved refunds are issued to your original payment method within a few business days, or adjusted against the amount collected if the order was placed Cash on Delivery. You can track the status of every return and refund from your Orders page.

Live plants cannot be returned once repotted or planted, and no warranty is offered on live plants beyond the 7-day healthy-arrival guarantee. Custom or made-to-order items are also non-returnable unless received damaged.

Reach us at support@yashworld.shop or via our Contact page for anything not covered here.